WHOLESALE TERMS OF SERVICE

QUOTES & APPROVALS

Quotes will be provided for every job. A quote will require sign off of approval via email (either in an email clearly stating "Approved" by the customer or by clicking on "Approved" in the approval link submitted from our system). Only once a quote is approved with all items received from the customer that are necessary for the job production (art approval, deposit paid, etc) will the job expected in hands date of 14 days from approval/deposit be generated (i.e quote provided on January 1st but not approved with deposit until January 10th has a soonest competition date of January 24th, 14 days, without a rush fee).

DEPOSITS

Clients are expected to pay a 50% deposit before any products are ordered and production can commence. The remaining balance is due prior to shipping or at pick up (see Net 30 for Clients in Good Standing).
For rush jobs (a job with an in-hands due date within 14 calendar days of quote approval), 100% deposit will be required to start the job (see Net 30 for Clients in Good Standing).

NET 30 DAY TERMS CLIENTS

• Once a client has $5,000 or more in billable invoices and complies with these terms for 6 consecutive months, they are deemed to be “in good standing” and are awarded with Net 30 day terms (Net 30 terms) as long as they remain in good standing. Good standing requires all invoices to be paid in full within 30 days of the "Invoice Date" listed on the invoice. If this requirement is not met, the customer will no longer be in good standing and will need to provide both the deposit to start production of their order and the payment of the invoice balance prior to the shipping or pick up or their completed order.

• Should a client be in good standing and need a project done as a Rush Order
(jobs approved and require an in-hands date within 14 calendar days of approval), a 25% rush fee will be added to the invoice total and, depending on the size of the job, will determine the deposit amount required up front, in order to make the necessary accommodations to expedite the job in the shortened time frame.

LATE FEES & PENALTIES FOR NET 30 CLIENTS

• A monthly 1.5% Finance Charge will be assessed to any invoices that are not paid within the 30 day term.
MK Ultra Ink reserves the right to hold any of the client's unpaid products (merchandise) and pause service (i.e. webstore/online fulfillment, art services, shipping, etc) until past due invoices are paid.

• At 120 days past due and continuing, an additional 1.5% monthly Finance Charge is assessed and compounded to all unpaid invoices, and MK Ultra Ink reserves the right to take the defaulted payment to a collections agency or an attorney for collection. All fees and costs of

collection are the responsibility of the client and are in addition to the interest and late fees of 1.5% per month or any part thereof.

WEBSTORE & FULFILLMENT SERVICES

The Terms of Service will be individualized, and agreed upon before start of services, with each client that requires Webstores and Fulfillment Services offered by MK Ultra Ink for their customers.

EVENT SALES & SETTLEMENTS

• Should MK Ultra Ink be the responsible agent at a Special Event for any sales regarding the client’s merchandising, the settlement of funds will be paid to the client within 30 days of the event’s conclusion. If a client has any past due invoices, the funds from any Special Events will not be settled with the client until said past due invoices are paid to MK Ultra Ink.

• In the event that a client hires MK Ultra Ink to either be the responsible agent for sales at a Special Event, or has MK Ultra Ink broker another entity to be the responsible agent for sales at a Special Event, the client must pay the responsible party or “Seller” 100% of the negotiated fee at the conclusion of the event. Client agrees to pay any and all venue commissions, seller expenses, merchandising taxes, and fees immediately following the Special Event. Client agrees to also use their own banking for sales unless otherwise discussed with explicit written approval from the MK Ultra Ink Accounting Department.

SHIPPING

• Shipping costs may be estimated throughout the quoting process, and will be finalized on the client’s invoice when items are prepared for shipping at job completion. Tracking will be provided with the final shipping cost on the invoice, but items will not ship until payment or proof of payment has been received.

• MK Ultra Ink is responsible for producing orders in a timely fashion and getting the products to the client by the supplied Customer In-Hands Date. If the schedule is not adhered to regarding the approval process, MK Ultra Ink reserves the right to alter the originally supplied Customer In-Hands Date by email correspondence detailing the alterations in schedule, the reasonable expectations of said products delivery, and if any expedited shipping arrangements can be made at the financial responsibility of the client.

• If a change in the production schedule is deemed not the responsibility of the client, and MK Ultra Ink is at fault, MK Ultra Ink will do everything in their power to get the products into the customer’s hands by the supplied Customer In-Hands Date. If there is an expedited shipping cost that can make this a possibility, the customer will be charged for the regularly scheduled Ground Shipping rate and MK Ultra Ink will pay for the balance of the expedited shipping.

• Should MK Ultra Ink and the client not be able to come to a reasonable conclusion on who is at fault for the schedule not being adhered to and thus resulting in a costly shipping expense or

missed sales opportunity on behalf of the client, either party is allowed to cancel the job in question for a 50% cancellation fee.

PRODUCTION TERMS

• If a client is unhappy with any of the produced merchandise, MK Ultra Ink must be notified within 72 hours of receipt of goods that there is an issue with the received items in order to be considered for a refund. For any items that may qualify for a refund, 100% of those items must be returned to MK Ultra Ink from the customer before advancing the refund or crediting process.

• If a client is unhappy with any of the produced merchandise due to the fault of a misprint or a manufacturer error that does not reflect the customer approved goods and customer approved artwork, credit will be applied to a reprint of the number of misprinted goods or towards a newly produced product of the same design for the amount of the misprinted or defective items that have been returned only.

ART FEES

• All art, design, and color separation fees are determined by job based on the project needs, and will be noted on the quote by line item, either as an estimate (if hourly rate) or known flat rate. The final invoice will have the total amount of art fees determined as part of the balance due before the job ships.

• If a client is not happy with a design that has been started by or brokered through MK Ultra Ink and they would like to cancel the design project, a 50% Kill Fee will be administered per design, and invoiced to the client.

Once an art file, art mock, or art proof is approved by the customer, it is possible no additional changes can be made if the job goes to press. Any additional changes from that customer that are able to be made to the art will require additional art approval in writing before the final art goes to production.

MK Ultra Ink will not provide refunds for unapproved changes that were requested but not made in production, nor will slight variations from the colors in the digital mock to the final product be eligible for refund. MK Ultra Ink makes every effort to come as close to the customer approved art and colors as possible Without specifically provided and approved pantone colors from the customer, MK Ultra Ink cannot provide exact color matching for all products.