WHOLESALE FAQ

  • What do you require to get started?

    Quote approval, art approval, and deposit payment (50% down, balance due before shipping or at pick up).

  • What is your order minimum?

    50 posters and 24 garments; must all be the same design and same size.

  • What type of art file do you need?

    Native Adobe file, NOT flattened, 300 dpi, sized to final product size (i.e. 18 x 24 for most posters). Any art questions can be sent to info@mkultraink.com. Design services are also available.

  • What is your typical turnaround time?

    2 weeks from approval and deposit.

  • Where do you ship from?

    392 Five Locks Rd, Shoemakersville, PA 19555, conveniently located 1 hour from the Philadelphia metro area and roughly 2 hours from NYC, Baltimore, and DC.

  • What if I have an issue with my order?

    Please reach out to info@mkultraink.com and someone will be able to assist you based on your needs.

WEBSTORE FAQ

  • How do I know if my order has shipped?

    You will automatically receive an email with tracking information once your order has shipped.

  • What is your refund / cancellation policy?

    All sales are FINAL. There are no refunds.

  • I received an email notification with tracking that my item has shipped but the carrier's website only shows that a label has been created. What does that mean?

    Your package will get scanned upon entry of each facility and every step of the way thereafter. Please allow 24-48 hours for tracking updates to be reflected on carrier's website.

  • I'm located outside the US. Am I required to pay additional import taxes and fees?

    Your order may be subject to additional taxes and/or customs charges imposed by your country's customs office. If taxes or fees are owed, you will be responsible for paying them when you receive your order. These fees are not included in the price of your order.

  • I'm located outside the US. Can you change the cost of my purchase so I don't have to pay the appropriate import taxes and fees?

    No, we cannot adjust or alter customs in any way.

  • My item arrived damaged. Can you send a replacement?

    We handle the delivery of damaged products on a case by case basis. Please file a report with the carrier immediately, then contact us. Photos of the package, the product, and other proof will be required for any next steps to be taken.

  • My package was stolen. Can you send a replacement?

    Unfortunately, we are not liable for stolen packages. Please contact the carrier and the police to file a report.